Practicum deliverable: reference request
Due: 5/1
Total points: 5
Please pick one of the following reference requests:
- Voicemail: “Hi, I’m in Creative Services, I need some photos or video of concerts at QC over the years so we can advertise this year’s end-of-semester event, a show on the quad with a popular band. Do you have anything we can use? Please send all items at high resolution through WeTransfer by the end of next week.”
- Email message: “I’m faculty at UC Berkeley writing a book on the college civil rights movement in NY in the 1960s. I do not have budget/availability to fly to NY to access your archives, but I saw that you have photos and video/film from that time. Can you confirm and let me know how I would get access to this? And can I include scans of these items in my final book?”
- Undergraduate student walk-in: “I have an assignment from a creative writing teacher to imagine myself on campus thirty years ago. Can I look at some stuff?”
Once you’ve decided on your request, please complete all following components (you do not need to answer every question posed—those are there to help you think through the answers. You do need to have an answer for every bullet point):
- Interaction knowledges:
- User behavior: Who is the user? What kind of patron are they?
- Assessment methodologies: What are they actually asking for? What do they need? What is the urgency?
- Information retrieval: Where is the material? How is it accessed? How did you locate it? What are SCA’s policies on appointments, research requests, remote work, etc?
- Relevant legalities: How will the patron use the item? What permissions, if any, need to be obtained to send the material? To publish it?
- Collection knowledges:
- Do we have materials to answer the user’s query?
- How would you describe your recommended collection(s) to the user to connect to their request?
- What is relevant information about the collection/Queens College/the library to relay to your patron?
- Research knowledges:
- Do you as archivist need any domain knowledge, archival intelligence, or artifactual literacy to answer this question?
- Your immediate answer (write in the first person, like you are repsonding in either email/conversation)
- 200-500 word reflection